The Chairman's Corner

By Vince Cardinale

July 2024

Well, it finally seems that business has picked up a bit. The summer moving season has arrived, although June was not the typical off-the-hook crazy month for us.  It seems to have been a little bit better month for our business, and I hope many of you also enjoyed a bit of a bump in June. It certainly wasn’t the typical month of June. But on a positive note, it looks like July is building up to be a busier month for our Agency than June was. 

The beginning of this year started slowly for many of us, and now that business has picked up, a reminder that we need to pay attention to managing our workload. Avoiding service failures should be a top priority.

Pay attention to our schedules and do not overbook. As this seems to be the number one reason for a service failure. Also, be sure your seasonal help is trained and ready. Do not sacrifice quality because we are busy.

Separate and distinguish us, the CMSA members, licensed movers from the unlicensed rogue movers. We do this by providing a high-quality moving service with value.  When we have the opportunity to provide our services to our customers, and we fail or provide poor service and we do not meet or exceed our customers’ expectations, the result is a very unhappy customer. We all know that a dissatisfied customer will be sure and get the word out, on every platform, about their bad experience.

As we concentrate on operational issues during this busy moving Season, please know that our CMSA staff and Board of Directors are working hard on your behalf. CA AB 2751 Right to Disconnect. CMSA is in opposition to this bill and it has now died in committee. 

 We are watching closely the pending implementation of the Global Household Goods Contract or the GHC. This will affect many of our CMSA members who do business with the US military and DOD. CMSA is currently lobbying for and in favor of a  GAO review.

We are also working on navigating and understanding the new CA law effective 1 July 2024, CA SB 553 requiring CA employers to have a Workplace Violence Prevention Program in place.

As we work hard and make our way through this summer season, I believe it’s important to remember that we are a Service Industry. Our main purpose is to serve our customers, helping to make their journeys easier. By providing a high-quality moving service and representing our Industry with pride, together we can make this peak season a positive and prosperous one.  

July 2024 - CMSA Communicator